DRYlivery—Dry Cleaning delivery
on your time…
1. About
Myself: Who am I? I am a former
retail store manager, with over 12 years of managerial experience in the
corporate retail field. I have a passion for people and am driven by meeting customers’
expectations. “It begins and ends with the customer” is my mantra. My
aspirations are to develop concept services/products that customers not only
will find as time saving, but will be able to easily incorporate them in their
day-to-day life. The role I want to play in DRYlivery is simple…own a service
that delivers not only garments but world class service, exceeding customers’
expectations creating a more streamlined lifestyle.
2. What
am I offering: DRYlivery is an extension
of your current professional dry cleaning services. Customers can arrange dry
cleaning pick-ups with delivery to their home or office at their convenience
through our app, for a membership fee of $20 per month. For our professional
dry cleaner partners, we are offering the opportunity for their business to
grow with additional amenities while being able to focus on what they do best
for their clients, for a partnership fee of $200 per month.
3. Who
are we offering DRYlivery to: Our
core customers are dry cleaning business owners and their customers. The focus
is to add an additional service for both groups so they can focus streamlining
their lives.
4. Why
do DRYlivery customers care:
DRYlivery is about creating a need for our professional dry cleaning partners
to have the accessibility to stay competitive within their market, keeping
their operational cost in-line, and attract new customers through our
partnership. For DRYlivery customers, they get the added benefit of delivery on
their time table while saving time and scheduling inconveniences.
5. What
is DRYlivery’s core competencies: Our
core competency is all about service…creating a powerful connection to our
customers is what drives our business philosophies. Our goal is to recreate a “milk
man” style delivery service where our customers feel connected to our brand. Philanthropy
is an important service expectation to our company. Not only do we delivery
customers’ dry cleaning, we will pick up garment donations which go to local charities.
·
Feedback Memo: Five main takeaways from
peer feedback…
·
Creating a membership fee structure in order to
be clear about the pricing of our services.
·
Being specific as to who is our clientele.
Focusing on existing businesses’ need to stay relevant to their customers and
expanding their opportunities to convey on such.
·
Adding a charitable initiative to our company.
Giving back to our community creates stronger ties to customers.
·
Focusing on a service competency to drive
customer loyalty keeping competition in check.
·
Utilize my retail management background to drive
client partnerships and customer expectations.
